FAQ

1. How can I place an order?

You can place an order by browsing our products, adding your desired items to the cart, and proceeding to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.

2. What payment methods do you accept?

We accept Jazzcash and EasyPaisa.

3. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.

4. How long does shipping take?

Shipping times vary depending on your location and selected shipping method. Standard shipping typically takes [X] business days, while expedited options are available at checkout.

5. Do you offer international shipping?

Yes, we ship internationally. Shipping costs and delivery times vary based on destination.

6. Can I change or cancel my order?

Orders can be modified or canceled within [12] hours of purchase. Once processing begins, we may not be able to make changes.

7. What is your return policy?

We accept returns within [1] days of delivery. Items must be unused and in their original packaging. Please refer to our [Refund Policy] for more details.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us at [msaifimalik466@gmail.com] with photos of the product, and we will resolve the issue as soon as possible.

9. Do you offer refunds?

Yes, we issue refunds for eligible returns. Refunds are processed within [X] business days after we receive the returned item.

10. How can I contact customer support?

For any questions or concerns, please reach out to us at [msaifimalik466@gmail.com]. Our support team is happy to help!

Thank you for shopping with [Universe Mart]!